Privacy Policy
Last updated: 8 August 2026
Caravanserai Press respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect when you visit caravanseraipress.com, contact us, create an account, obtain a free digital publication, or purchase a product from us, and how we use and protect that information.
1. Who we are
Caravanserai Press is a publishing imprint operated by [LEGAL NAME].
For the purposes of UK data protection law, Arash Hejazi, trading as Caravanserai Press, is the data controller responsible for personal information collected through this website.
Website:
caravanseraipress.com
2. Information we collect
Depending on how you use the website, we may collect the following information.
Information you provide to us
This may include:
- your name;
- email address;
- telephone number, where provided;
- billing and delivery address;
- account details, if you create an account;
- details of products you order;
- correspondence you send to us;
- information submitted through contact forms;
- declarations or confirmations you make when requesting access to particular services or downloads, including eligibility declarations relating to free access in Iran; and
- any other information you choose to provide to us.
Order and transaction information
If you buy directly from Caravanserai Press, we may process information including:
- products purchased;
- order number;
- date and value of the transaction;
- billing and delivery details;
- payment status;
- shipping and fulfilment information;
- refunds or cancellations; and
- communications relating to the order.
Payment card information is processed by our payment provider. We do not normally receive or store your full payment-card details on the Caravanserai Press website.
Technical and usage information
When you use the website, certain technical information may be collected automatically, including:
- IP address;
- browser and device type;
- operating system;
- referring website;
- pages visited;
- dates and times of visits;
- general geographic information;
- interactions with the website; and
- information collected through cookies and similar technologies.
3. How we use your information
We use personal information only where we have a lawful reason to do so.
To process and fulfil orders
We use order, contact, payment and delivery information to:
- process purchases;
- take or confirm payment;
- deliver physical books;
- provide digital downloads;
- send order confirmations and transactional emails;
- manage returns, refunds and cancellations;
- respond to order enquiries; and
- maintain records relating to transactions.
Our lawful basis for this processing is normally that it is necessary to perform a contract with you or to take steps at your request before entering into a contract.
To provide free digital access
Where we offer a publication free of charge to eligible readers, including our Free Access in Iran programme, we may process information submitted during the access process in order to:
- determine whether the stated eligibility conditions have been accepted;
- record required declarations and acceptance of applicable terms;
- provide access to the requested file;
- prevent misuse of the access system; and
- maintain appropriate records of access.
Depending on the particular processing involved, our lawful basis is our legitimate interest in operating the free-access programme according to its stated conditions, taking steps at your request to provide the requested service, and, where applicable, your consent.
To respond to enquiries
If you contact us, we use the information you provide to answer your question or deal with your request.
Depending on the nature of the enquiry, our lawful basis is our legitimate interest in communicating with readers, authors, customers, booksellers and other people who contact us, or taking steps at your request before entering into a contract.
To operate and secure the website
We may process technical information to:
- operate the website;
- maintain security;
- prevent fraud and abuse;
- diagnose technical problems;
- protect accounts and transactions; and
- maintain the integrity of our systems.
Our lawful basis is our legitimate interest in operating and protecting our website, publishing activities and commercial operations.
To comply with legal obligations
We may retain and use information where necessary to comply with legal, tax, accounting, regulatory or other obligations.
Our lawful basis is compliance with a legal obligation.
4. Google Analytics
We use Google Analytics to understand how visitors use the Caravanserai Press website.
Google Analytics may collect information about matters such as:
- pages visited;
- time spent on the site;
- general geographic location;
- device and browser type;
- how visitors reached the website; and
- interactions with pages and features.
We use this information to understand readership and website use and to improve the structure, content and performance of the site.
Where our use of Google Analytics requires consent, analytics technologies will only be activated after you have given the relevant consent through our cookie or privacy controls.
You can withdraw or change your choice using the cookie settings available on the website.
We do not use Google Analytics information ourselves to identify individual visitors.
5. Cookies and similar technologies
Our website uses cookies and similar technologies.
Some are necessary for the website to work properly. These may be used for purposes such as:
- maintaining the shopping basket;
- processing checkout;
- account authentication;
- security;
- fraud prevention;
- remembering privacy choices; and
- providing functionality you have requested.
Other technologies may be used for analytics and statistical purposes.
Where consent is legally required, these technologies will not be used for that purpose until you have made the appropriate choice.
You can change your cookie choices through the website’s cookie settings. You can also control cookies through your browser, although disabling necessary cookies may prevent parts of the website, including the basket or checkout, from functioning correctly.
6. WooCommerce and orders
Our online store uses WooCommerce.
When you place an order, the website records information necessary to process and administer that order. This may include your name, email address, telephone number, billing address, delivery address, products ordered, order value, delivery method and payment status.
If you create a customer account, information associated with that account may also be retained so that you can access relevant account and order functions.
We use this information only for purposes connected with operating the store, fulfilling transactions, customer service, legal obligations, security and related legitimate business purposes.
7. Payments
Payments made directly through our website may be processed using WooPayments, which operates in partnership with Stripe.
Information necessary to process the transaction, such as the transaction value, billing information and payment-related information, may be transmitted to the relevant payment provider.
The payment provider may also process information for security, fraud prevention, regulatory compliance and payment administration purposes.
We do not normally store your complete card number or card security code on our website.
The payment provider processes payment information according to its own applicable privacy terms and legal obligations.
8. Delivery and fulfilment
If you order a physical product, we may provide information necessary to deliver your order to postal services, couriers, fulfilment providers or other delivery partners.
This will normally include information such as:
- your name;
- delivery address;
- relevant contact details; and
- information required to identify and deliver the parcel.
We provide only the information reasonably necessary for fulfilment and delivery.
9. External retailers
Many Caravanserai Press books are also sold through independent retailers and platforms, such as Amazon, Apple Books, Google Play Books and other booksellers.
Our website may provide buttons or links that take you to those external services.
If you follow an external purchase link and buy from another retailer, that retailer processes the transaction and your personal information according to its own privacy policy and terms. Caravanserai Press does not control the retailer’s collection or use of your information.
10. WordPress.com and website hosting
The Caravanserai Press website is hosted using WordPress.com services provided by Automattic.
As part of operating and securing the website, the hosting provider may process technical information relating to visitors, devices, requests and website activity.
This processing may include information needed for hosting, security, network management, troubleshooting and the provision of website services.
11. Who we share information with
We do not sell your personal information.
Where necessary for the purposes described in this Privacy Policy, information may be shared with service providers or other recipients including:
- Automattic and services used to host and operate the WordPress website;
- WooCommerce-related service providers;
- WooPayments and Stripe for payment processing;
- Google in connection with Google Analytics;
- postal services, couriers and fulfilment providers;
- email and communications service providers;
- technical, security and website-support providers;
- accountants, lawyers and other professional advisers;
- insurers, banks and payment-service providers;
- government, tax, regulatory, law-enforcement or judicial authorities where disclosure is legally required; and
- another organisation in connection with a genuine restructuring, transfer or sale of the publishing business or relevant assets.
We require service providers to handle information appropriately and only provide information that is reasonably necessary for the relevant purpose.
12. International transfers
Some organisations that provide services to us operate internationally or use systems located outside the United Kingdom.
As a result, personal information may sometimes be processed in countries outside the UK.
Where UK data protection law requires additional protection for an international transfer, we seek to rely on an applicable lawful transfer mechanism. Depending on the destination and provider, this may include UK adequacy regulations or appropriate contractual and organisational safeguards recognised under UK data protection law.
You may contact us if you would like further information about safeguards relevant to a particular transfer.
13. How long we keep information
We do not keep personal information for longer than reasonably necessary for the purpose for which it was collected, subject to any legal, accounting, tax, regulatory, dispute-resolution or fraud-prevention requirements.
In particular:
- order and transaction information may be retained for the period required for accounting, tax, contractual and legal record-keeping;
- customer account information may be retained while the account remains active and for an appropriate period afterwards;
- correspondence may be retained for as long as reasonably necessary to deal with the matter concerned and any subsequent issue;
- information associated with free-download eligibility may be retained for as long as reasonably necessary to operate, protect and audit the relevant access programme;
- failed, cancelled or abandoned transaction data may be deleted or anonymised earlier where it is no longer needed; and
- analytics information is retained according to our analytics settings and applicable privacy controls.
When personal information is no longer required, we will delete, anonymise or otherwise cease retaining it where reasonably practicable and legally appropriate.
14. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
These measures include using established hosting, ecommerce and payment providers and restricting access to information according to operational need.
No method of transmitting or storing information online can be guaranteed to be completely secure.
15. Marketing
We do not currently use information collected through ordinary website visits, enquiries or purchases to send general marketing emails unless you have separately asked or agreed to receive them.
If we introduce an email newsletter or other direct electronic marketing in future, we will provide an appropriate sign-up and opt-out mechanism and update this Privacy Policy where necessary.
Transactional messages concerning an order, download, account or enquiry are not marketing communications.
16. Your data protection rights
Depending on the circumstances and the lawful basis on which we process your information, UK data protection law may give you the right to:
- ask for access to the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to erase personal information in certain circumstances;
- ask us to restrict processing in certain circumstances;
- receive certain information in a portable format;
- object to certain processing;
- withdraw consent at any time where we rely on consent; and
- complain to the Information Commissioner’s Office.
Not every right applies in every situation. Legal and regulatory obligations may also require us to retain some information even after you request its deletion.
Your right to object
Where we process your personal information on the basis of our legitimate interests, you have the right to object to that processing in certain circumstances.
If you wish to exercise this right, contact us using the details in this Privacy Policy.
Where processing is based on consent, withdrawing consent does not affect the lawfulness of processing carried out before the consent was withdrawn.
17. Automated processing and fraud prevention
Caravanserai Press does not itself use personal information to make solely automated decisions that produce legal or similarly significant effects on you.
Payment and security providers may use automated systems to identify suspected fraud, assess transactions or protect payment services. Their processing is governed by their own applicable terms, privacy policies and legal obligations.
18. Children
The website is intended for a general readership and is not designed specifically to collect personal information from children.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us.
19. Complaints
If you have a concern about how we use your personal information, please contact us first so that we can investigate it.
You also have the right to make a complaint to the UK’s data protection regulator:
Information Commissioner’s Office (ICO)
Information about how to contact the ICO is available at ico.org.uk.
20. Changes to this Privacy Policy
We may update this Privacy Policy when our website, services, suppliers, legal obligations or data-processing practices change.
The date at the top of this page shows when it was last updated.
Where a change materially affects how we use personal information, we will take reasonable steps to bring the change to the attention of affected users where required.
21. Contact us
For questions about this Privacy Policy, requests concerning your personal information, or other privacy matters, contact:
Caravanserai Press
Website: caravanseraipress.com